Cancellation & Refund Policy

Last updated: 30 October 2026

Appointments

Online appointment requests on this website do not require advance payment.
To cancel or reschedule, call reception with your booking ID at least 2 hours before the slot.
If the doctor is unavailable, we will offer another slot or another doctor of the same speciality.

Consultation fees paid at the counter are refundable in full if the consultation does not take place because of the hospital.
Advance deposits for admission or procedures are adjusted against the final bill. Any excess is refunded at discharge or within 7 working days by the original payment mode.
Health-check package payments can be refunded in full before sample collection, or rescheduled within 90 days.
Charges for tests, medicines or services already provided are not refundable.

Write to care@example.com or visit the billing desk with your receipt. We respond within 3 working days.