Patient Rights & Responsibilities

We follow the Charter of Patients' Rights published by the Ministry of Health & Family Welfare, Government of India.

Your rights

Information about your illness, treatment, expected costs and risks
Access to copies of your medical records and reports
Emergency care without first demanding payment
Informed consent before major procedures
Privacy, confidentiality and dignity
A second opinion from a doctor of your choice
Transparent rates and an itemised bill
Freedom to buy medicines and tests from any registered pharmacy or lab
Non-discrimination on the basis of illness, gender, caste, religion, age or any other ground
Safety and quality care according to standards
Choosing alternative treatment options
Being discharged, or receiving the body of a deceased relative, without delay over billing disputes
Education about your condition
Being heard and seeking redressal of complaints

Give complete and true information about your health and medicines
Follow the treatment plan and hospital rules
Treat staff and other patients with respect; violence against healthcare workers is a punishable offence
Pay hospital dues on time
Inform us before leaving against medical advice